DAVID A. SMITH
928 N. Savannah Drive • Sioux Falls, SD • 57103
Cell: (317) 695-8164
das9das9@hotmail.com


PROFILE:

Acomplished (over 12 years experience) massage therapist, Reiki master and teacher, and Oneness Blessing Giver.

Seasoned (over 30 years experience) technical professional, with broad and diverse experience base, including management experience.  Experienced in: network management; network administration; systems requirements, analysis, and design; software development; voice systems administration; customer service and desktop support; documentation, training, and testing; project management; and personnel management.


EMPLOYMENT HISTORY:

03/2009 to Present      Semi-Retired, Self Emplyed,      Fishers, IN and Sioux Falls, SD      Alternative health care provider
Provided therapeutic massage, Reiki treatemnts and Reiki training, and Oneness Blessings, from my home office.

10/2001 to 02/2009      Sallie Mae, Inc.      Fishers, IN      Data Communications Administrator
Worked in the networks section of the IT department of a Fortune 300 financial fervices (student loan) company.  Performed network management and network administration, some software development, and some systems design.

3/1992 to 9/2001      Student Loan Marketing Association,      Reston, VA      Senior Technical Analyst
Worked in the Networks section of the IT department of a Financial Services (student loans) company.  Performed network systems administration, operated and managed Voice Systems, performed network management, and performed some software testing.

4/1985 to 2/1992      Peoples Drug Stores      Alexandria, VA      Information Systems Analyst
Worked in IT department at Headquarters of large Drug Store Chain.  Performed systems analysis and documentation, software development, and desktop support and training.

6/1980 to 3/1985      Technicolor Government Services      Reston, VA      Assistant Project Manager
Worked within long-term, on?site, technical services contract with the U.S. Geological Survey (National Cartographic Information Center).  Supported, operated and maintained a computerized and microform-based Technical Information Service.  This service included Geographic Information Systems (GIS) for cartographic products including satellite imagery; aerial photography; maps, charts, and map separates; and digital cartographic data - both imagery and cartographic.

1/1974 to 5/1980      Technicolor Graphic Services      Sioux Falls, SD      Assistant Systems Manager
Worked within long-term, on-site, technical services contract with the U.S. Geological Survey (EROS Data Center).Developed, supported, operated and maintained a Technical Information Service involving Geographic Information Systems (GIS), and a production and distribution facility for digital and photographic remote sensing data.


EDUCATION:

B.A. • Natural Science • Cum Laud • Augustana College • Sioux Falls, SD
500 hour massage training program graduate/certificant • Applied Kinesthetic Studies • Herndon, VA


PERSONAL:

• Nationally Certified Massage Therapist • Reiki master/teacher • Wrote/published 4 books about Reiki (Amazon.com) • Oneness Blessing Giver.
• Ordained as a un-denominational, inter-faith minister, in the Order of Melchizedek.
• Acomplished woodworker and handyman
• Fledgling (wana-be) musician


PROFESSIONAL EXPERIENCE:

Network Management
• Managed large (Fortune 300) Corporate Network: (2000s)
        • Performed network management:
               • Spectrum from Aprisma/Cabletron.
               • Network Node Manager (NNM) from Hewlett Packard.
               • Modeled 600 network devices (routers, switches, load balances, firewalls) across 60 sites, worldwide.
        • Administered the network management applications (Spectrum and NNM) across multi-server platform:
               • Installation, upgrades, service packs, bug/problem tickets with vendors.
        • Extensively customized the Spectrum processes, scripts and workflow for traps, alarms, and notifications.
        • Completed all 4 vendor-provided Spectrum training classes, for certification.

Network Administration:
• Administered Domain Naming System (DNS), using ISC BIND on Unix platform: (2000s)
        • Split internal/external DNS: 10,000 records internal, 2,000 external  Integrated MS Active Directory.
        • 1,700 domestic and international Domain Name registrations. Accounts with 23 registrars.
        • Internet Numbers registrations (ARIN) for Corporate Class B number-space.
 • Performed cabling for server/device installations, including switch port configuration. (2000s)
        • Administer user ports on Cisco 6500/4500 (IOS and CAT-OS) and Enterasys switches.
• Performed Novell NetWare 3.1 and 4.1 user administration, and volume/space management. (mid 1990s)
• Administered Anti-Virus for Novell servers and workstations using Central Point and Norton. (mid 1990s)
 

Systems/Requirements Analysis/Design:
• Designed and specified wiring closets and wiring plants. (mid 1990s through 2000s)
        • Voice and Data, Copper and Fiber, including costing.
• Conducted Requirements Analysis with Yourdon Methodology and Tool Kit (CASE). (late 1980s)
• Performed requirements analyses for mainframe software systems (Late1970s and early 1980s)
• Designed self-indexing microform-based information systems. (late 1970s)
• Developed contingency operating plans for a B6700 computer facility, large precision photo lab, and supporting operations/facilities (Late 1970s)
 

Software development:
• Developed PERL and shell (BASH) Scripts for numerous purposes (Late1990s through 2000s)
        • DNS and other system administration task automations.
        • TACACS, Firewall, and router log data reduction and analysis.
        • User-friendly "front end" for NSlookup implemented on corporate Intranet.
• Performed software development, all phases (requirements, analysis, design, coding, testing, documentation, implementation, and user training),
        • dBASE III PLUS and dBASE IV Developers Edition
        • Single user, stand alone systems.
        • Largest was a 9,000-line system developed in 12 weeks. (late 1980s)

Voice Systems Administration:
• Implemented, operated (including user support), and maintained voice systems: (1990s)
        • Switches/PBXs: AT&T Definity G3i (mid 1990s), and AT&T System 75 (early 1990s)
        • Voice Mail: AT&T Audix System (mid 1990s), and Microlog VCS3500 (early 1990s)
        • Call Accounting: AT&T System (mid 1990s)
        • Call Management System: AT&T 3B2, including ACD (mid 1990s)
        • Carrier services: T-1s, trunk groups, and POTS lines
• Managed/coordinated vendors of voice systems and carrier services including installations, maintenance, cost management and service assurance programs (mid 1990s)
• Designed, implemented, and maintained a Disaster Recovery System for Voice Services. (mid 1990s)

Project Management:
• Assisted in the management of a federal "Cost Plus" Technical Services contract including daily operations; performance, status, and financial reporting; and re-competition proposal preparation. (early 1980s)
• Created, reproduced, and distributed microfiche-based information systems. (early 1980s)

• Managed warehousing and distribution of thousands of cartographic products and publications. (early 1980s)
• Maintained content of cartographic databases. (early 1980s)
• Analyzed cartographic and remote sensing products for technical encoding. (early 1980s)

Personnel Management:
• Supervised seven technicians and analysts.  Responsibilities including recruiting, termination, work assignments, workload monitoring, training, reviews, promotions, and employee relations. (early 1980s)
        • Supervised creation, reproduction and distribution of microform products. (early 1980s)
        • Supervised Customer Service Representatives in assisting customers with determining product availability and ordering of remote sensing data products.(late 1970s)

Customer Service and Desktop Support:
• Provided comprehensive PC User Support for PC-DOS systems, including needs analysis, specification, installation, training for hardware, software, peripherals, and networking. (mid 1980s to early 1990s)
• Provided telephone and mail-based customer service: product information requests, orders, and account inquiries. (mid 1970s)

Documentation, Training and Testing:
• Perform functional and quality testing of software applications. (Late 1990s, early 2000s)
• Document DNS maintenance procedures. (late 1990s to current)
• Wrote "Naming Standard for Domain Naming System and Network Management System". (late 1990s)
• Wrote "Telephone Users Guide" procedural documentation. (1993)
• Developed and presented user training for users of WordPerfect 5.1. (DOS) (1991)
• Wrote, edited, and published IT departmental newsletter (for employee consumption).(1991)
• Documented dBASE software that I developed. (late 1980s)
• Developed and implemented training programs in cartographic and remote sensing principles, data encoding requirements, and data processing procedures. (early 1980s).
• Documented work of 100-person team that developed, implemented and operated a $6 million computer/laser system that converted digital satellite imagery data to photographs. (1978).
• Developed and presented procedural training for customer service representatives to use computerized ordering and accounting systems, and microform research tools. (late 1970s).

Professional Training (Computer)
• UNIX Administration  • Advanced Novell NetWare 4.1  • Local Area Networking  • Yourdon Structured Analysis and Structured Design  • Effective Supervision  • Newsletter Preparation and Publishing  • dBASE III+ and dBASE  IV  • PERL  • Spectrum Administration  (four classes).

Professional Credentials (Massage):
• Certified nationally (NCBTMB)
• Licensed/certified by the states of: VA, IN, and SD.
• Professional member of the American Massage Therapy Association (AMTA).

Specific Alternative Health Training:
• Reiki, trained to the level of master in six froms of Reiki: Usui Shiki Ryoho, Kundalini Reiki, Gold Reiki, Ethereal Crystals Reiki, Seichim, Karuna Ki
• Massage Specialties:  • Swedish  • Deep tissue  • Sports massage  • Bowen Technique©  • Ortho-Biony©  • Reflexology  • Universal Calibration Lattice©   • Trigger Point Therapy  • Chair massage  • Jin Shin Do© (Acupressure)  • Orthopaedic Massage  • Ethics classes (assorted, recurring, as required for maintaining certifications)
• Oneness Blessing Giver training