DAVID A. SMITH
Home: (317) 849-4358 • Work (317) 841-1759
das9das9@hotmail.com
Seasoned technical professional, with broad and diverse experience base, including management experience. Experienced in: Network management, Network administration, Systems requirements/analysis/design, Software development, Voice systems administration, Customer service and desktop support, Documentation training and testing, Project management, and Personnel management.
EMPLOYMENT HISTORY:
10/2001 to present Sallie Mae, Inc. Fishers, IN Data Communications Administrator
Worked
in the Networks section of the IT department of a Fortune 300 Financial
Services (student loan) company. Performed network
management and network administration, some software development, and some
systems design.
3/1992
to 9/2001 Student Loan Marketing Association,
Worked
in the Networks section of the IT department of a Financial Services (student
loans) company. Performed network systems administration,
operated and managed Voice Systems, and performed network management.
4/1985 to 2/1992 Peoples Drug Stores,
Worked in IT department at Headquarters of large Drug Store Chain. Performed systems analysis and documentation, software development, and desktop support and training,
6/1980 to 3/1985 Technicolor Government Services,
Worked within long-term, on‑site,
technical services contract with the U.S. Geological Survey (
1/1974 to 5/1980 Technicolor Government Services,
Worked within
long-term, on‑site, technical services contract with the U.S. Geological
Survey (
EDUCATION:
B.A., Natural Science, Cum Laud
DAVID A. SMITH
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PROFESSINOAL EXPERIENCE:
· Manage large (Fortune 300) Corporate Network using Spectrum from CA (Aprisma/Cabletron): (current)
· Modeled 600 network devices (routers, switches, load balances, firewalls) across 60 sites, worldwide.
· Administer Spectrum Application across multi-server platform:
· Installation, upgrades, service packs, bug/problem tickets with vendor.
· Extensively customized the processes, scripts and workflow for traps, alarms, and notifications.
· Completed all 4 vendor-provided Spectrum training classes, for certification.
Network
Administration:
· Administer Domain Naming System (DNS), using ISC BIND on Unix platform: (current)
· Split internal/external DNS: 10,000 records internal, 2,000 external. Integrated MS Active Directory.
· 1,700 domestic and international Domain Name registrations. Accounts with 23 registrars.
· Internet Numbers registrations (ARIN) for Corporate Class B number-space.
· Performed cabling for server/device installations, including switch port configuration. (current)
· Administer user ports on Cisco 6500/4500 (IOS and CAT-OS) and Enterasys switches.
· Performed Novell NetWare 3.1 and 4.1 user administration, and volume/space management. (mid 1990s)
· Administered Anti-Virus for Novell servers and workstations using Central Point and Norton. (mid 1990s)
Systems/Requirements Analysis/Design:
· Designed and specified wiring closets and wiring plants, including costing. (Current and mid 1990s)
· Voice and Data, Copper and Fiber
· Conducted Requirements Analysis with Yourdon Methodology and Tool Kit (CASE). (late 1980s)
· Performed requirements analyses for mainframe software systems (Late1970s and early 1980s)
· Designed self-indexing microform-based information systems. (late 1970s)
· Developed contingency operating plans for a B6700 computer facility, large precision photo lab, and supporting operations/facilities (Late 1970s)
Software development:
· Developed PERL and shell (BASH) Scripts for numerous purposes (Current through late 1990s)
· DNS and other system administration task automations.
· TACACS, Firewall, and router log data reduction and analysis.
· User-friendly "front end" for NSlookup implemented on corporate Intranet.
· Performed software development, all phases (requirements, analysis, design, coding, testing, documentation, implementation, and user training), using dBASE III PLUS and dBASE IV Developers Edition. Single user, stand alone systems. Largest was a 9,000-line system developed in 12 weeks. (late 1980s)
Voice Systems Administration:
· Implemented, operated (including user support), and maintained voice systems: (1990s)
· Switches/PBXs: AT&T Definity G3i (mid 1990s), and AT&T System 75 (early 1990s)
· Voice Mail: AT&T Audix System (mid 1990s), and Microlog VCS3500 (early 1990s)
· Call Accounting: AT&T System (mid 1990s)
· Call Management System: AT&T 3B2, including ACD (mid 1990s)
· Carrier services: T-1s, trunk groups, and POTS lines
· Managed/coordinated vendors of voice systems and carrier services including installations, maintenance, cost management and service assurance programs (mid 1990s)
· Designed, implemented, and maintained a Disaster Recovery System for Voice Services. (mid 1990s)
DAVID A. SMITH
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Project Management:
·
Assisted in the management of a federal "Cost
Plus" Technical Services contract including daily operations; performance,
status, and financial reporting; and re-competition proposal preparation.
(early 1980s)
· Created, reproduced, and distributed microfiche-based information systems. (early 1980s)
· Managed warehousing and distribution of thousands of cartographic products and publications. (early 1980s)
· Maintained content of cartographic databases. (early 1980s)
·
Analyzed cartographic and remote sensing
products for technical encoding. (early 1980s)
Personnel Management:
· Supervised seven technicians and analysts. Responsibilities including recruiting, termination, work assignments, workload monitoring, training, reviews, promotions, and employee relations. (early 1980s)
· Supervised creation, reproduction and distribution of microform products. (early 1980s)
· Supervised Customer Service Representatives in assisting customers with determining product availability and ordering of remote sensing data products. (late 1970s)
Customer Service and Desktop Support:
· Provided comprehensive PC User Support for PC-DOS systems, including needs analysis, specification, installation, training for hardware, software, peripherals, and networking. (mid 1980s to early 1990s)
· Provided telephone and mail-based customer service: product information requests, orders, and account inquiries. (mid 1970s)
Documentation,
Training and Testing:
· Perform functional and QA testing of software applications. (Late 1990s, early 2000s)
· Document DNS maintenance procedures. (late 1990s to current)
· Wrote "Naming Standard for Domain Naming System and Network Management System". (late 1990s)
· Wrote "Telephone Users Guide" procedural documentation. (1993)
· Developed and presented user training for users of WordPerfect 5.1. (DOS) (1991)
· Wrote, edited, and published IT departmental newsletter. (1991)
· Documented dBASE software that I developed. (late 1980s)
· Developed and implemented training programs in cartographic and remote sensing principles, data encoding requirements, and data processing procedures. (early 1980s).
· Documented work of 100-person team that developed, implemented and operated a $6 million computer/laser system that converted digital satellite imagery data to photographs. (1978).
· Developed and presented procedural training for customer service representatives to use computerized ordering and accounting systems, and microform research tools. (late 1970s).
PERSONAL:
· Nationally Certified Massage Therapist. Reiki master/teacher. Wrote/published 4 books about Reiki.
· Ordained as a non-denominational, inter-faith Minister, in the Order of Melchizedek.
Professional Training:
IP Address Management, Supporting IP on NT, UNIX Administration, Advanced Novell NetWare 4.1, Local Area Networking, Yourdon Structured Analysis and Structured Design, Effective Supervision, Newsletter Preparation and Publishing, dBASE III+ and dBASE IV, PERL, and Spectrum Administration (4).